# Privacy Policy

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Plotfolio Global Realty Pvt Ltd respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data when you use our website, www.plotfolio.in, enquire about a property, request a call back, or otherwise interact with us.

## 1. Information we collect

We may collect the following information:

– **Contact details:** name, mobile number, email address and postal address.
– **Property preferences:** preferred location, budget, property type, purchase timeline and other details you choose to share.
– **Enquiry information:** messages, call-back requests, site-visit requests and communications with our team.
– **Technical information:** IP address, device and browser information, pages viewed, approximate location and website interaction data collected through cookies or similar technologies.
– **Transaction or verification information:** where relevant, information required to provide requested services or comply with legal obligations.

Please do not provide sensitive personal information unless we specifically ask for it and it is necessary for the relevant service.

## 2. How we use your information

We may use your personal data to:

– Respond to your enquiries and arrange calls or property visits.
– Share property details, updates and relevant recommendations.
– Verify enquiries and prevent spam, fraud or misuse of our website.
– Improve our website, services, listings and customer experience.
– Send marketing communications where permitted by law or where you have provided consent.
– Comply with legal, regulatory, tax, accounting or record-keeping requirements.
– Protect the rights, safety and property of Plotfolio, our users and others.

We process personal data only for lawful purposes and only to the extent reasonably necessary for those purposes.

## 3. Marketing communications

With your consent, we may contact you by phone, SMS, WhatsApp or email about properties, services, offers or market updates that may interest you.

You may opt out of promotional communications at any time by using the unsubscribe option in an email, replying “STOP” where applicable, or contacting us at [privacy email address]. We may still send non-promotional communications that are necessary for your enquiry, service request or legal obligations.

## 4. Cookies and analytics

Our website may use cookies and similar technologies to make the site work properly, remember preferences, understand website usage and improve performance.

You can control cookies through your browser settings. If you disable certain cookies, some parts of the website may not function as intended.

Where required, we will request consent before placing non-essential cookies on your device. If we use third-party tools such as Google Analytics, Meta Pixel, WhatsApp, CRM systems or advertising platforms, their respective privacy policies may also apply.

## 5. When we share information

We do not sell your personal data.

We may share information only when necessary, including with:

– Our employees, authorised sales representatives and service providers who help us operate our business.
– Property owners, developers or channel partners, where necessary to respond to your specific enquiry or arrange a site visit.
– Technology, hosting, analytics, messaging and customer-relationship-management providers.
– Professional advisers, auditors, insurers, banks or payment providers where applicable.
– Government authorities, regulators, courts or law-enforcement agencies when required by law or necessary to protect legal rights.

All recipients are expected to handle personal data appropriately and only for authorised purposes.

## 6. Data security

We use reasonable technical and organisational safeguards designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. However, no website, internet transmission or storage system can be guaranteed completely secure.

Please notify us promptly at [privacy email address] if you believe your interaction with us or your personal data may have been compromised.

## 7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to respond to enquiries, provide services, maintain business records, resolve disputes and comply with legal obligations.

When information is no longer required, we will delete it, anonymise it or securely archive it in accordance with applicable law and our retention practices.

## 8. Your choices and rights

Subject to applicable law, you may request information about your personal data, ask for correction or updating of inaccurate information, withdraw consent where processing is based on consent, or request assistance regarding your personal data.

We may need to verify your identity before acting on a request.

## 9. Third-party links

Our website may contain links to third-party websites, property portals, maps, social-media platforms or service providers. We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies before sharing personal data.

## 10. Children’s privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so that we can take appropriate action.

## 11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.